SPS Privacy Policy
Children’s Hospitals Solutions for Patient Safety Privacy Policy
Last Updated: October 23, 2026
This Privacy Policy describes the privacy practices of Ohio Children’s Hospitals Solutions for Patient Safety and its subsidiaries and affiliates (collectively “SPS”, “we”, “us”, or “our”) in connection with the information we collect electronically about you, including through our websites, microsites, and mobile versions of these websites that expressly adopt and display or link to this Privacy Policy, including https://www.solutionsforpatientsafety.org/ (“Websites”), the official social media pages we operate on Facebook, Instagram, X, YouTube, LinkedIn, and other social media platforms (“Social Media Pages”), and through our other communications with you, including but not limited to our communications with you via phone, chat functions, direct messages through Social Media Pages, and email. If you have any questions about this Privacy Policy, please email us at ochsps@cchmc.org.
Information We Collect
We may collect the following categories of information about consumers:
Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
Device Information: When you visit our Websites, interact with our Social Media Pages, interact with online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
Identifiers: We collect identifiers which include personal information like name, email address, phone number, and online identifiers and may also include information such as your social media account information.
Call, Email, and Mail Records: If you call, email, or mail our team members, we may keep records of those conversations.
Website Interactions: We collect information about your interactions with our Websites. This data may then be used to support our mission, improve site functionality, and to analyze user needs.
Submitted Content: We collect any content you submit to our Websites and Social Media Pages.
Social Media Usage: We may receive information about the people who visit and interact with our Social Media Pages.
Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
Profile Information: We may have access to profile details about our Website users such as your preferences and website behavior.
Demographic Information/Characteristics of protected classifications: We have access to demographic details about individuals who use our website and that we interact with, such as gender, ZIP code, and other similar details.
Job Applications: If you apply for employment, we have access to the content you provide, such as your resume, cover letter, and any information contained therein.
Inferences: We may use any of the above information to draw inferences, such as consumer preferences, behavior, and characteristics.
Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Websites or otherwise interacting with us, including engaging with our Social Media Pages.
How We Collect Your Information
We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:
You: We collect information directly from you, whenever you provide information through our Websites or otherwise communicate or interact with us in any fashion.
Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Websites, interact with our Social Media Pages, or open our emails.
Third Parties: We work with third parties who provide services to us, such as our website hosting provider or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), web beacons (tiny graphic images embedded in a website or email, also known as “clear gifs,” “one-pixel gifs,” “Internet tags” or “pixel tags”), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails. We use these technologies to store users’ preferences and to record information about your visit to our Websites. Third parties may use “third-party” cookies to collect your information. These third parties will use the information that they collect to deliver advertisements about our services and those of third parties that are customized to your preferences. These third parties may be online advertising networks or other similar online intermediaries that collect information through cookies and similar tools over time and across different websites. See the section titled Cookies for information on choices available relating to our cookie usage and marketing activities.
How We Use Your Information
We may use the information we collect for the following purposes:
Providing and improving our services, responding to your communications, inquiries, and feedback; processing your requests; and improving your experience on our Websites.
Communicating with you about our mission, research, and services by various means, including e-mail, telephone, direct mail, and other means.
Serving content on our Websites and Social Media Pages, developing and analyzing our services and mission, and improving your Website experience, including but not limited to, improving site functionality and effectiveness.
Analyzing your activity with us, including your interactions with our Websites, Social Media Pages, and emails, or through other forms of communication.
Personalizing our relationship with you, including presenting customized communication and experiences on our Websites and emails, including by providing you with interactive or personalized elements and services, including on our Websites or third-party websites and applications.
Providing support and responding to your inquiries, including to provide information and updates regarding requests you have made with us, and to generally investigate and address your concerns and monitor and improve our responses.
Pursuing our business purposes and mission, including but not limited to conducting data analysis and detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
Maintaining the safety, security, and integrity of our Websites, as well as our services, databases, and other technology assets and business.
Conducting testing, research, analysis, and development, including to develop and improve our Websites and services.
Protecting legal interests, such as by complying with our legal obligations, responding to legal process or requests for information issued by government authorities or other third parties, or to protect your, our, or others’ rights.
Evaluating business transactions such as conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by SPS about you is among the assets transferred.
We may combine the information that we collect to advance any of these purposes.
How We Share Your Information
We may share information with third parties for certain business purposes. We may share the above categories of information:
With our service providers that provide services to us in connection with our business, such as those that provide operational, support, and other services and materials; provide web hosting, data storage, recordkeeping; and other IT services; and conduct research and analytics to support our business, among others.
With our affiliates, for their own business purposes and to allow us to provide comprehensive information to you.
With our business partners, including with our independent contractors, other hospitals, or research participants to conduct research or support our mission of eliminating serious harm across all children’s hospitals.
As required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations.
For security purposes (a) to protect our rights, the integrity of our business, or your safety or the safety of others, or (b) to detect, prevent, or respond to actual or possible fraud, intellectual property infringement, violations of law, or other misuse of our services.
In connection with a potential corporate transaction to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets.
Otherwise, with your consent.
Your Privacy Choices
You can control the information we collect and use in the following ways:
Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.
Cookies: Web browsers often allow you to erase cookies, notify you when you receive a new cookie, or block cookies altogether. If you would like to control our collection of information via cookies, please use the Help function in your browser to find instructions on how to set your browser’s cookie preferences. If you elect to block cookies from our Websites, you may be unable to take advantage of many of the opportunities and online features offered by our Websites. For more information about cookies and your choices with respect to cookies, please see Cookies below.
Promotional Email: To indicate that you do not want to receive promotional emails from SPS, you may click on the unsubscribe link on the bottom of any promotional email that you receive from us.
Account Information: You may update, review, or correct your account information by accessing your online account.
How Long We Keep Your Information
We will retain your information for as long as is necessary to fulfill the purpose for which your information was collected and in accordance with our internal retention procedures, or as otherwise necessary to satisfy our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your information for research or statistical purposes in which case we may use such anonymized information indefinitely.
Information About Children Under 18
Our Websites are general audience websites and are not targeted to children less than 18 years of age. We do not knowingly collect or store the information of children who visit our website who are under the age of 18. If we learn that we have collected information about a child under the age of 18, we will delete that information. Please contact us if you have reason to believe that we’ve collected information about a child under the age of 18 so that we can delete it.
Third-Party Links
The Websites may contain links to other third-party sites. While SPS tries to link only to sites that share its standards and respect for privacy, SPS cannot take responsibility for the content or the privacy policies of other sites.
Security Measures
We maintain reasonable administrative, technical, and physical safeguards to protect the information we collect, maintain data accuracy, and use information as authorized. However, no information system can be guaranteed to be completely secure.
Changes
If at any time SPS changes its Privacy Policy, those changes will be posted here and we will update the “Last Updated” date at the top of the Privacy Policy.
International Visitors
SPS is based in the United States. If you access the website from outside the U.S., your information may be processed in the U.S., where data protection laws may differ from those in your jurisdiction.
Cookies
We use cookies, which are small data files that are placed on the hard drive of your computer, tablet, smartphone, or other device when you visit a website, tags, and other tracking technologies on our Websites. Some cookies are functional and enable additional functionality when a user accesses the website (e.g., allow users to save user preferences or language suggestions). Other cookies are non-functional and allow the website and third parties to tailor messages and advertising relevant to a user’s interests. When we refer to cookies, this includes other similar technologies such as pixel tags or web beacons.
We use cookies to improve your website experience, provide additional security, and remember you when you return to the Websites. A cookie cannot give us access to your computer.
Types of Cookies We Use
We use the following types of cookies on our Websites:
Strictly Necessary Cookies: These cookies are necessary for the Websites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work without these cookies. These cookies do not store any personally identifiable information.
Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.
Functionality Cookies: These cookies enable the Websites to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
Cookie Choices and Preferences
You can confirm your cookie preferences through the interface in the cookies banner provided on the homepage of our Websites. You can also set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence, or refuse all cookies by turning them off in your browser.
How Information Is Processed
Our cookies and other tracking technologies will collect anonymized identification numbers to enable our website to recognize you as a repeat visitor and apply your settings, preferences you set on our website, actions you take on our website, and your browsing history on our Websites. Your data will be processed in accordance with our Privacy Policy.
Google Analytics
Our Websites use Google Analytics, a web analytics service provided by Google, LLC (Google). Google Analytics uses cookies to help us analyze how users use the websites and to improve the website services, communications, and user experience. Please visit “How Google uses information from sites or apps that use our services”, located at https://policies.google.com/technologies/partner-sites and the Google Analytics privacy policy available at https://policies.google.com/privacy for additional information regarding how Google processes and protects your data collected through Google Analytics.
By using our Websites and accepting targeting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Additional Information
You can also learn more about cookies and set cookies preferences at https://www.allaboutcookies.org, https://www.aboutads.info/choices/ and https://www.networkadvertising.org.
Your U.S. State Privacy Rights
Certain U.S. states afford residents rights with respect to their Personal Data. The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.
If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:
Know, access, and confirm your Personal Data.
Delete the Personal Data we have about you, subject to exceptions under applicable law.
Correct inaccuracies in your Personal Data.
Obtain your Personal Data in a portable and readily usable format.
Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
Opt-out of the sale or sharing of your Personal Data.
Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights. We will not discriminate against you because you have exercised any of your rights.
Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at ochsps@cchmc.org. Additionally, you may have a right to pursue legal action for improper handling of your Personal Data.
Submitting a Rights Request
If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing ochsps@cchmc.org, by calling us at 614-228-2844, or by using this form. We will provide your Personal Data to you in writing in a readily usable format. If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, and your physical address. You may only make one request per email.
We are required to provide you with access to your Personal Data or delete Personal Data only in response to verifiable or authenticated requests. We will compare the information you provide in your request with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Certain state laws may limit the number of times you may make access requests in a 12-month period.
Authorized Agent
Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at ochsps@cchmc.org. If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent's identity and authorization.
Categories of Personal Data Collected and Disclosed for a Business Purpose
We collect and disclose the categories of Personal Data that are indicated in the chart below. Note that the specific pieces of Personal Data we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed.
We may also collect Personal Data about you that does not directly fit within one of the categories listed above, which information is described in Information We Collect.
We share Personal Data about you with the parties listed in How We Share Your Information for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us. For more information about the business purposes for which we disclose Personal Data, see How We Use Your Information.
Sources of Personal Data
We may collect your information from the categories of sources listed under How We Collect Your Information.
“Do Not Sell” Rights; Sharing for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising
We may disclose your Personal Data for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Data; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.
We do not sell Personal Data or share Personal Data about you for purposes of cross-context behavioral advertising, profiling, or targeted advertising.
Deletion Rights
You may request that we delete your Personal Data that we have collected directly from you. Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims. Note also that we are not required to delete your Personal Data that we did not collect directly from you. We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.
Sensitive Data and Sensitive Personal Information
We will not process patient health or protected health information, your Sensitive Data or Sensitive Personal Information (as those terms are defined under applicable privacy law) without your prior consent. We do not sell your Sensitive Data or Sensitive Personal Information.
We do not sell Personal Data pertaining to children under the age of 18.
Contact Us
If you have any questions about this Privacy Policy, please contact us in writing at: ochsps@cchmc.org.