July SPS Hospital Of The Month 2026
Congratulations to Nemours Children’s Hospital, Florida, for being named the SPS Hospital of the Month for July!
Read what Nemours Children’s Hospital, Florida, had to say about the recognition:
“Being named SPS Hospital of the Month is a meaningful recognition of the collective efforts of our associates, clinicians, leaders, patients, and families who are committed to creating a safer healthcare system. This recognition reflects not only our progress in reducing patient harm, but also our active engagement in learning, sharing, and improving alongside pediatric hospitals across the SPS network. It acknowledges our commitment to transparency, reliable data submission, proactive safety strategies, and collaboration through improvement cohorts, network participation, and dissemination of successful practices. Most importantly, it reinforces that our work to prevent harm and continuously improve care is making a difference for the children and families we serve.”
On how working toward zero harm has positively impacted patient experience:
“At Nemours, we always say that the most important aspect of patient experience is the quality and safety of care. Safety is thus an integrated and prioritized aspect of patient experience. Working toward zero harm has positively impacted our patient experience in a number of ways. By more fully integrating our patients and families into our safety efforts — through our Speak Up initiative — patients and families are more integrated in their care overall. More engaged families are more likely to get their questions answered, alert us to potential safety issues, and to have better health outcomes. There are also specific ways in which patients and families report an improved patient experience based on their increased engagement in our safety efforts. For example, they report in their post-care surveys that they feel more comfortable asking questions and that they feel that they had enough input or say in their care. In sum, working toward zero harm has spurred our comprehensive multi-year effort to fully create a Speak Up culture – one in which we create a patient-centered environment in which patients and families are more fully engaged in our safety efforts as well as their overall care, significantly improving the patient experience.”
On their employees:
“Our team inspires one another through a shared commitment to learning, collaboration, and improving outcomes for patients and families. We recognize that the challenges we face are complex and that no single person has all the answers. Instead, we rely on each other's unique experiences, expertise, and perspectives to help us see problems more clearly and develop better solutions.
We support one another by openly sharing lessons learned, offering guidance when someone encounters a barrier, and stepping in to help when workloads are high. We celebrate successes together, whether it is a major milestone, a successful project, or a small improvement that makes care safer for patients.”
On how patients inspire them:
“Our patients inspire us every day. They have to handle multiple stressful situations within (and outside of) medical environments while in a very vulnerable state, while also responding to the everyday needs and challenges of everyday life. We are amazed that not only do they stay fully engaged in care-related needs, but that they are also willing to commit themselves to voluntary efforts in our health care organization, such as serving on our safety committees. We have expanded our patient and family involvement in our safety efforts and now have family representatives serving on our committees as well as providing the patient and family perspective during post-safety event processes such as RCAs. It is inspiring to think that our patients and families so willingly care beyond the scope of their own family to be able to share their experiences and perspectives for the benefit of all families!”
We applaud their outstanding work and commitment to patient safety. You can learn more about their work here.